Support
Effective Date: July 15, 2026
Welcome to the PLE App Support Center.
Permanent Lighting Experts LLC provides support for the PLE mobile application and your PLE account. This page explains what we can help with and where to go for other types of assistance.
Contact Us
Permanent Lighting Experts LLC
Email:
hello@
Website:
https://
We strive to respond to support requests as promptly as possible during normal business hours.
What We Can Help With
Our support team can assist with issues related to the PLE App, including:
- Account access issues
- Password reset requests (if applicable)
- App crashes or unexpected behavior
- Problems receiving push notifications
- Errors within the App
- Account deletion requests
- Questions about App features
- General technical support for the App
- Reporting bugs
- Reporting security vulnerabilities
- Suggestions for future App improvements
What We Cannot Help With
Please contact your authorized installer or dealer for assistance with:
- Permanent lighting installations
- Product troubleshooting
- Controller setup or programming
- Electrical issues
- Warranty service
- Service appointments
- Installation scheduling
- Product replacements
- Pricing or quotes
- Product compatibility
- Repairs or maintenance
Your installer or dealer is best equipped to assist with these matters.
Third-Party Sign-In Services
The PLE App supports authentication through services such as Sign in with Apple and Google Sign-In.
If you experience issues related to your Apple ID, Google Account, password recovery, or account security with those providers, please contact Apple or Google directly, as Permanent Lighting Experts LLC does not manage those accounts.
Before Contacting Support
To help us resolve your issue more quickly, please include:
- Your name
- The email address associated with your PLE account
- Your device model
- Your operating system version (iOS or Android)
- A description of the issue
- Screenshots or screen recordings, if available
- The approximate date and time the issue occurred
Reporting Bugs
If you believe you have discovered a bug in the PLE App, please include:
- The steps that led to the issue
- What you expected to happen
- What actually happened
- Any error messages displayed
- Screenshots or recordings, if available
Your feedback helps us improve future versions of the App.
Reporting Security Issues
If you believe you have identified a security vulnerability within the PLE App, please notify us immediately at:
hello@
We ask that you do not publicly disclose security vulnerabilities until we have had a reasonable opportunity to investigate and address the issue.
Feature Requests
We are continually improving the PLE App.
If you have ideas for new features or ways to improve the App, we’d love to hear them. While we cannot guarantee every suggestion will be implemented, user feedback plays an important role in shaping future updates.
Software Updates
We recommend keeping the PLE App updated to the latest available version.
Updates may include:
- New features
- Performance improvements
- Bug fixes
- Security enhancements
- Compatibility improvements
Some features may require the latest version of the App to function properly.
Contact Information
Permanent Lighting Experts LLC
